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Whether you have a question about swing sets, trampolines, pergolas, or an existing order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days after that. Larger items like swing sets, trampolines, and pergolas follow the same timeline but may arrive on a freight carrier with tracking provided.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please visit our Return Policy page or send us a message through the form below.
Can I exchange an item for a different model?
If you need a different size or model of a swing set, trampoline, or other product, contact us within 30 days of delivery. We will walk you through the exchange process and help you find the right fit for your backyard.
How do I choose the right swing set or trampoline for my yard?
Consider your available yard space, the ages of your children, and any features that matter most to your family. Each product page includes recommended age ranges and dimensions so you can match the equipment to your space.
Are replacement parts available for your products?
Many of our swing sets, trampolines, and other outdoor products have replacement parts available from the manufacturer. Contact us with your model details and we can help you locate the correct components.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns